Introduction & Applicability
This Privacy Policy applies to the 377bet platform (https://377bet.xyz) and all its applications and services. By using 377bet, you agree to the terms of this policy.
We believe privacy isn't just something written on paper — it's a real commitment. From day one, 377bet has placed user data protection at the heart of every technology and business decision.
Policy Updates: 377bet may update this Privacy Policy when necessary. For any significant changes, you will be notified in advance via your registered email address or through a notice on the platform.
This policy has been developed in accordance with the international GDPR (General Data Protection Regulation) framework. We believe every user should have full control over their own data.
What information do we collect?
377bet collects only the information that is necessary. Requesting unnecessary or excessive data goes against our policy.
| Data Type | What We Collect | Reason | Mandatory? |
|---|---|---|---|
| Identity Information | Full name, date of birth | Age & Identity Verification | Yes |
| Contact Information | Email address, mobile number | Account & Support | Yes |
| Financial Information | Mobile Banking Number | Payment Processing | Yes |
| KYC Documents | NID / Passport Copy | Identity Verification (where required) | Conditional |
| Technical Information | IP address, device type | Security & Fraud Prevention | Yes |
| Gaming Information | Betting history, preferences | Service Improvement | Yes |
| Marketing Preferences | Promotional Consent | Sending Offers | Optional |
We never collect: Full card numbers, PIN codes, or passwords are never stored. Financial data goes directly through the payment gateway — it is not saved on 377bet's servers.
How is your information used?
377bet uses your information only for specific, legitimate purposes. Each use case is clearly outlined below:
- Account Management: For registration, login, and identity verification.
- Payment Processing: To process deposits and withdrawals securely.
- Customer Support: To resolve complaints and queries.
- Security: To prevent fraud and unauthorized access.
- Legal Obligations: To fulfill required regulatory reporting.
- Service Improvement: To enhance your experience on the platform.
- Promotions (with consent): To send you details about offers and bonuses.
Stop Marketing Messages: If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your account settings. This will not affect your access to core services.
Data Protection Technologies & Measures
377bet protects your data to the highest industry standards, with both technical and organizational security measures in place.
- 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall & DDoS Protection: Server protection against cyberattacks.
- Encrypted Database: Stored data is also kept in an encrypted state.
- Regular Security Audits: Regular audits conducted by third parties.
- Employee Training: All employees are trained in data protection practices.
- Breach Notification: In the event of a security breach, affected users will be notified within 72 hours.
Data Centre: 377bet's servers operate in internationally recognized, ISO 27001-certified data centers with 24/7 physical security monitoring.
Cookies & Tracking Technologies
Cookies are used when you visit the 377bet website. Cookies are small text files stored in your browser that help improve the user experience.
We use three types of cookies:
- Essential Cookies: Required for login sessions and platform security. Disabling these cookies will prevent the platform from functioning properly.
- Analytics Cookies: To understand which pages users spend the most time on and where issues arise. All data collected is fully anonymised.
- Marketing Cookies: To show you relevant offers. You can turn these off at any time.
Cookie Controls: You can manage or clear cookies at any time through your browser settings. To opt out of marketing cookies, turn them off via your browser settings or the site's cookie preferences panel.
Your Privacy Rights
You have full control over your data at 377bet. Under GDPR and international data protection laws, you are entitled to the following rights:
To exercise your rights: Email us at [email protected]. You will receive a response within 30 days. Please note that certain data may be required to be retained for a specified period due to legal obligations.
Protection of Minors' Data
377bet strictly does not provide services to anyone under 18. We never knowingly collect data from minors.
Important: If a minor is found to have created an account using false information, the account will be immediately suspended and all associated data permanently deleted.
If a parent or guardian suspects that their minor child is using 377bet, please contact [email protected] immediately. We will resolve the matter promptly.
How long is data retained?
377bet does not retain data longer than necessary. Retention periods for different types of data are outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account | Service Delivery |
| Transaction Records | 5 Years | Legal & Regulatory Obligations |
| KYC Documents | 5 years after account closure | AML Compliance |
| Gaming History | 3 years | Dispute Resolution |
| Support Conversations | 2 years | Service Improvement |
| Marketing Preferences | Until consent is withdrawn | Sending Promotions |
Once the retention period expires, all data is securely and permanently deleted. The deletion process is automated and independently verifiable by third parties.
Contact Us
For any privacy-related questions, complaints, or to exercise your rights, please contact our Data Protection Team.
- Email: [email protected]
- In the subject line, write: "Privacy Request"
- Response Time: Within 30 business days
- Live Chat: 24/7 live chat support available upon logging into the platform
Our Promise: We take all privacy-related requests seriously. If any request is declined, the reason will always be clearly communicated. 377bet never dismisses a legitimate request.
For more details, see our Terms & Conditions and Responsible Gaming View page.